Privacy Policy

1. Information We Collect

Depending on how you use our Services, we may collect the following categories of information.

Information You Provide

You may provide information such as:

• Name
• Email address
• Telephone number
• ZIP code
• Service or property address
• Information submitted through contact or consultation forms
• Electricity usage information
• Electricity bills or plan documents you upload
• Current electricity provider and plan information
• Energy consumption history
• Home or property characteristics
• Solar or battery preferences
• Installation preferences
• Financing preferences
• Communications you send to us
• Other information you voluntarily provide

Energy Plan and Usage Information

When you use our energy-analysis tools, we may process information contained in utility bills, Electricity Facts Labels, rate plans, usage histories, or similar documents.

This information may be used to estimate electricity costs, compare plans, model time-of-use rates, evaluate battery dispatch strategies, estimate solar production, and provide personalized recommendations.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• Approximate geographic location
• Website interactions
• Cookie and similar technology identifiers

2. How We Use Your Information

We may use information we collect to:

• Provide and operate our Services
• Analyze electricity plans and rates
• Generate personalized energy-plan comparisons
• Estimate electricity costs and potential savings
• Model solar and battery configurations
• Provide recommendations based on your energy usage
• Respond to questions and consultation requests
• Connect you with relevant energy providers, contractors, installers, financing providers, or other service providers where appropriate and permitted
• Schedule consultations or installation-related services
• Communicate with you about your request
• Improve our models, website, products, and Services
• Analyze website usage and performance
• Detect fraud, abuse, or security incidents
• Maintain records and comply with legal obligations
• Send marketing communications where permitted by law and your communication preferences

3. AI and Automated Analysis

Our Services may use artificial intelligence, algorithms, automated calculations, and other software tools to analyze energy plans, electricity usage, rates, battery performance, solar production, and potential savings.

AI-generated or automated results are estimates and may contain errors or rely on assumptions. We recommend independently verifying important information, including electricity rates, contract terms, installation costs, incentives, tax benefits, financing terms, and projected savings before making a purchasing or contractual decision.

4. Uploaded Documents

If you upload electricity bills, rate plans, Electricity Facts Labels, or other documents, we may process information contained in those documents to provide the requested analysis.

You should remove information that is unnecessary for the analysis, particularly highly sensitive information such as Social Security numbers, banking credentials, passwords, or payment-card information.

5. How We Share Information

We may disclose information to:

Service Providers

We may use third-party providers for services such as:

• Website hosting
• Cloud infrastructure
• Analytics
• Customer relationship management
• Email and communications
• Document processing
• Artificial intelligence services
• Scheduling
• Payment processing
• Security and fraud prevention

These providers may process information on our behalf as necessary to perform their services.

Energy and Installation Partners

If you request information about an electricity plan, solar installation, battery installation, financing, consultation, or related service, we may share relevant information with participating providers, contractors, installers, consultants, financing providers, or other partners to respond to your request.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from governmental authorities
• Protect our rights or property
• Protect the safety of users or others
• Investigate suspected fraud, security incidents, or violations of our agreements

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

6. Cookies and Analytics

We may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, measure website traffic, understand how visitors use our Services, and improve performance.

Depending on applicable law and the technologies we use, you may be able to manage certain cookies through your browser or through a cookie-management tool provided on our website.

7. Marketing Communications

If you provide your email address or telephone number and consent to receive marketing communications, we may contact you regarding energy plans, savings opportunities, consultations, solar products, battery systems, or related Services.

You may unsubscribe from marketing emails by using the unsubscribe option included in those communications. For text messages, you may follow the opt-out instructions provided in the message, such as replying STOP, where applicable.

Consent to receive marketing communications is not a condition of purchasing goods or services unless expressly stated otherwise and permitted by law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, storage system, or online service can guarantee absolute security. You use the Services and transmit information to us at your own risk.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our Services
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory requirements
• Protect against fraud and abuse

Retention periods may vary depending on the nature of the information and why it was collected.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain information about how your data is processed
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent
• Appeal certain privacy decisions where applicable

Additional rights may apply to residents of states with comprehensive consumer privacy laws. To exercise a privacy right, contact us using the information provided below. We may need to verify your identity before completing certain requests.

11. Sale or Sharing of Personal Information

We do not sell personal information for money. However, some disclosures involving advertising, analytics, referrals, or business partners may be considered a “sale,” “sharing,” or “targeted advertising” under certain state privacy laws.

Where required by applicable law, eligible users may request to opt out of such activities.

12. Children’s Privacy

Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website may contain links to electricity providers, installers, financing providers, manufacturers, utilities, government resources, or other third-party websites. We do not control the privacy practices of those third parties. Their collection and use of your information are governed by their own privacy policies.

14. Energy Providers and Installers

Electricity providers, utilities, solar installers, battery installers, financing providers, and other third parties may independently collect information from you after you choose to interact with them. AI Energy Plans is not responsible for the privacy practices of independent third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Policy. Material changes may be communicated through the website or through other appropriate means.